Frequently Asked Questions
Everything you need to know about our Italian craftsmanship and service.
Where are Velasca products made?
Every pair of shoes and accessory is handcrafted in Montegranaro, Italy, by skilled artisans who have preserved traditional shoemaking techniques for generations.
How do I determine my correct size?
Our footwear generally follows standard European sizing. We recommend consulting our detailed Size Guide found on each product page, which includes a printable foot scale and conversion charts.
What is your return and exchange policy?
We offer a 30-day window for returns and exchanges. Items must be in their original, unworn condition. Domestic returns within Italy are free, while international shipping fees may apply depending on your location.
How should I care for my leather shoes?
To ensure longevity, we recommend using a cedar shoe tree to maintain shape and moisture. Clean regularly with a soft brush and apply high-quality leather cream or wax every few weeks.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. In certain regions, we also offer installment payments via Klarna.
When will my order arrive?
Standard shipping typically takes 3-5 business days within Europe and 5-7 business days for the rest of the world. You will receive a tracking number via email as soon as your order leaves our warehouse.